Effective Date: 1 August 2024

Night Owl Admin & Branding (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website nightowlbranding.co.za (the “Site”) and purchase tickets for our business-related events and workshops. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you use our Site, we may ask you to provide certain personally identifiable information (“Personal Information”) that can be used to contact or identify you. This may include:

• Name
• Email address
• Phone number
• Billing and mailing address
• Payment information (processed securely via PayFast)

1.2 Usage Data

We may collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include:

• IP address
• Browser type and version
• Pages visited on our Site
• Time and date of your visit
• Time spent on those pages
• Unique device identifiers
• Other diagnostic data

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and store certain information. Cookies are small files stored on your device that help improve your experience on our Site. You can set your browser to refuse all cookies or to alert you when cookies are being sent. However, some parts of our Site may not function properly without cookies.

2. How We Use Your Information

2.1 To Provide and Manage Services

We use your Personal Information to:

• Process and fulfill ticket purchases via WooCommerce and other third-party platforms and service providers
• Manage your account on our Site
• Provide customer support
• Deliver and improve our events and workshops

2.2 To Communicate with You

We may use your email address to:

• Send you confirmation and updates about your ticket purchases
• Provide you with important event-related information
• Send newsletters and promotional content related to our events (you can opt out at any time)

2.3 To Improve Our Site and Services

We analyze Usage Data to:

• Understand how our Site is used
• Diagnose technical issues
• Enhance user experience
• Develop new services and features

2.4 To Comply with Legal Obligations

We may use your Personal Information to comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

3.1 Third-Party Services

Your Personal Information is shared only as necessary with the following third-party services to operate our Site and process transactions:

• Hosting Services: Our Site is hosted by Afrihost, which may collect and store data as part of their hosting services.
• Website Platform: Our Site is built on WordPress, which manages the content and structure of the Site.
• E-Commerce Platform: We use WooCommerce to manage ticket sales and storefront operations, which may process customer information.
• Payment Processing: All payment information is handled by PayFast, a secure payment gateway, which processes transactions on our behalf.

We do not have control over how these third parties collect, use, or secure your data. However, these services are integral to our operations and are selected for their commitment to privacy and security.

3.2 No Additional Third-Party Sharing

We do not sell, trade, or otherwise share your Personal Information with any third parties beyond the aforementioned services, except as required by law.

4. Data Security

We take the security of your data seriously and implement commercially acceptable means to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Mailing List

When you provide your email address on our Site, you may be added to our mailing list to receive newsletters, updates, and promotional materials related to our events. You can opt out of receiving these communications at any time by following the unsubscribe link in any email or by contacting us directly.

6. Your Rights

Depending on your location, you may have the following rights regarding your Personal Information:

• Access: You have the right to request a copy of the Personal Information we hold about you.
• Correction: You can ask us to correct any inaccuracies in your Personal Information.
• Deletion: You may request that we delete your Personal Information, subject to legal and contractual restrictions.
• Objection: You have the right to object to the processing of your Personal Information under certain circumstances.
• Restriction: You can ask us to restrict the use of your Personal Information under certain conditions.
• Data Portability: You may request to receive your Personal Information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@nightowlbranding.co.za.

7. Third-Party Links

Our Site may contain links to external websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@nightowlbranding.co.za.